COVID-19: Resources for All

COVID-19 RESOURCES FOR ALL


Shelter in Place Orders

Santa Clara County:

Refer to the County’s COVID-19 information and resources page here. Santa Clara County Public Health regularly updates the websites linked below as new information becomes available:

To learn more please refer to the Health Department’s YouTube channel for multilingual video public service announcements.

Violation of or failure to comply with this Order is a misdemeanor punishable by fine, imprisonment, or both. Violations can be reported to the District Attorney at PubHealthReferral@dao.sccgov.org or (408) 792-2300.

California State:

For information regarding the current state Shelter in Place order please visit here.

Expect Contact Tracers; Avoid Scammers

County of Santa Clara contact tracers are calling people who may have been exposed to a person confirmed to have COVID-19. If you receive a phone call with a caller ID that indicates “California COVID Team” or something similar, it is likely the Public Health contact tracing staff trying to reach you. They will try to call a few times – please answer the call. All information provided to the Public Health Department through contact tracing is strictly confidential and will be used for public health purposes only. Questions about immigration status will not be asked.

Unfortunately, scam artists may pretend to be contact tracers to trick residents into divulging their private personal information such as Social Security numbers, financial information, or health insurance information. County staff will only ask about medical symptoms and the people they may have encountered. They will never ask for social security numbers, financial or health insurance information, or money or to pay any fees.

Close


City of San Jose's COVID-19 Virtual Assistance Center

Are you wondering about how to get services during the shelter-in-place order? Many services are available from local government and local agencies. They can be found on the City’s new “Virtual Local Assistance Center” at sanjoseca.gov/vlac.

The website includes information about where food is being distributed and where to get help with housing, rent, and eviction issues. The website also covers unemployment services, domestic violence services, and how to keep healthy during the pandemic.

City’s Call Center at 311 can also be used as a resource for the same information.

Centro de Asistencial Local Virtual

¿Quiere saber cómo obtener servicios durante la orden de Quedarse en Casa? El gobierno municipal y agencias locales ofrecen muchos servicios que le pueden ayudar. Los puede encontrar en el nuevo “Centro de Asistencia Local Virtual” visitando sanjoseca.gov/vlac.

La página web incluye información sobre dónde se distribuyen alimentos y dónde obtener ayuda con problemas de vivienda, alquiler y desalojo. La página web también cubre servicios de desempleo, servicios de violencia doméstica y cómo mantenerse saludable durante la pandemia.

También puede obtener esta información comunicándose con el Centro de Llamadas de la Ciudad marcando 311.

Trung Tâm Hỗ Trợ Địa Phương Trực Tuyến

Qúy vị đang thắc mắc làm thế nào để nhận được các dịch vụ giúp đở từ luật trú ẩn-tại gia? Nhiều dịch vụ đang có sẵn từ chính quyền địa phương và các cơ quan địa phương. Chúng có thể được tìm thấy tại “Trung Tâm Hỗ Trợ Địa Phương Trực Tuyến” mới thành lập của Thành phố tại trang mạng sanjoseca.gov/vlac.

Trang mạng này hướng dẫn các thông tin về địa điểm thực phẩm được phân phối và nơi nào nhận trợ giúp về các vấn đề nhà ở, tiền thuê nhà và vấn đề bị đuổi nhà. Cũng tại trang mạng này bao gồm các thông tin trợ cấp thất nghiệp, dịch vụ giúp đở bạo lực gia đình và làm thế nào để giữ sức khỏe trong mùa đại dịch.

Mọi người cũng có thể liên lạc với Trung Tâm Thông Tin của Thành phố tại số 311 để biết những thông tin tương tự.

Close


COVID-19 Testing

Testing is now more accessible and widely available in Santa Clara County.

With more than 50 sites open across the community, the County of Santa Clara continues to help more people get tested for COVID-19. Sites are accessible and staff are available to assist. Find a testing site near you by visiting sccfreetest.org or by calling 888-334-1000.

Testing is:

  • Safe and confidential
  • Free

Testing does not:

  • Affect immigration status
  • Require a doctor’s note
  • Require insurance

All frontline workers who regularly interact with members of the public are highly encouraged to get tested once a month, including grocery, restaurant, healthcare, construction, transit, public safety, and other employees. All residents with symptoms, and anyone without symptoms who has been exposed to someone who was confirmed to have COVID-19, should also be tested.

La prueba de COVID-19 es gratuita, fácil y segura. Con más de 50 sitios abiertos en toda la comunidad, el Condado de Santa Clara continúa ayudando a más personas a hacerse la prueba de COVID-19. Los sitios son accesibles y el personal está listo para ayudar. Encuentre una clínica o un sitio comunitario de pruebas cerca de usted y pida una cita hoy mismo: https://www.sccgov.org/sites/covid19/Pages/covid19-testing-es.aspxVới hơn 50 địa điểm được mở trên khắp Quận Hạt Santa Clara, Sở Y tế Công cộng tiếp tục giúp thêm nhiều người được xét nghiệm COVID-19. Hãy tìm một phòng khám hoặc địa điểm xét nghiệm cộng đồng gần quý vị nhất và đặt hẹn ngay hôm nay: https://www.sccgov.org/sites/covid19/Pages/covid19-testing-vi.aspx

Close


Federal Response

The IRS updated its Get My Payment portal for residents to check the status of their Economic Impact Payment and confirm whether the money is arriving via direct deposit or paper check. Receiving money by direct deposit is generally faster than a paper check payment. Residents who receive a mailed refund can set up direct deposit on the portal. Watch this video for step-by-step instructions on how to use the portal and avoid scams.

The Families First COVID-19 Constituent Services Resources Toolkit outlines all the federal benefits that are available to you and your community — and how to access them. These resources have been made possible by Congress passing and signing the following into law:

Familias Primero COVID-19 Kit de Herramientas de Recursos para Servicios para Constituyentes

For more information on each of these pieces of legislation, please refer to Congresswoman Zoe Lofgren’s website.

The Congressional Hispanic Caucus has put together a helpful one-pager regarding how the CARES Act specifically benefits Latino families and businesses.

El Caucus Hispano del Congreso ha reunido un útil informe en español sobre cómo la Ley CARES beneficia específicamente a las familias y empresas latinas.

Refer also to this resource from the House Committee on Ways and Means for when workers can receive various existing and new unemployment compensation.

Close


Housing

City of San José Eviction Moratorium Extended to August 31:

The City of San Jose has extended its temporary eviction moratorium through August 31. It prevents evictions based on nonpayment of rent if a tenant’s income has been impacted by COVID-19. There have been several updates to the moratorium, including timelines for tenants to pay back rent not paid during the moratorium. For more information, please visit sanjoseca.gov/evictionmoratorium and refer to these helpful videos:

La Ciudad de San José ha extendido su moratoria de desalojo temporal hasta el 31 de agosto. La moratoria prohibe los desalojos basados en la falta de pago de la renta si los ingresos de un inquilino estan afectados por COVID-19. Se han realizado varias actualizaciones a la moratoria, incluidos cronogramas para que los inquilinos paguen el alquiler no pagado durante la moratoria. Para obtener más información, visite sanjoseca.gov/evictionmoratorium.

Xin qúy vị lưu ý những thay đổi mới cho Đạo Luật Cấm Đuổi Người Mướn Nhà ở Thành Phố San José. Đạo Luật Cấm Đuổi Người Mướn Nhà được gia hạn cho đến Tháng 8 Ngày 31 Năm 2020. Nếu qúy vị là người mướn nhà bị ảnh hưởng tài chính vì COVID-19, xin qúy vị liên lạc với người chủ nhà ngay lập tức. Nếu như người mướn nhà đã bị ảnh hưởng tài chính tại vì bệnh COVID-19, người mướn nhà không thể bị đuổi trước ngày 31 tháng 8 dưới Đạo Luật này. Để biết thêm chi tiết, xin xem

sanjoseca.gov/evictionmoratorium.

Close


Financial Assistance

 

Additional funding is now available through the COVID-19 Financial Assistance Program administered by Sacred Heart Community Service and Destination: Home. Because there is a limited amount of funding available, this round of assistance will focus on serving those in our community who are most in need of assistance. To qualify for assistance, residents must meet all five criteria outlined below:

  • Be a resident of Santa Clara County.
  • Have household income less than 30% of the Area’s Median Income prior to the COVID-19 crisis.
  • Can demonstrate a loss of income related to the COVID-19 crisis.
  • Are ineligible for unemployment benefits or recent federal stimulus payments.
  • Did not already receive assistance from our COVID-19 relief fund.
  • Eligible households will receive $1,000 for every individual who meets the eligibility criteria up to $2,000 per household.

Financial Assistance Resources for Immigrants:


In addition to the Disaster Relief Assistance for Immigrants Program, the Santa Clara County Office of Immigrant Relationshas compiled some more resources for immigrant families.

The SOLO Solidarity Fund is a fund for undocumented immigrants living in Santa Clara County in removal proceedings or with an immediate family member detained by the Department of Homeland Security or ICE. Eligible applicants may receive $500 by calling (408) 770-6202.

The COVID-19 Rapid Response Fund by the Mission Asset Fund (MAF) is providing financial support to immigrant families who have been left out of the federal government’s relief efforts. Immigrants may be eligible to receive a $500 grant to help cover whatever is most pressing in their lives.

More information and resources can be found in the latest Santa Clara County Office of Immigrant Relations newsletter.

Close



Business Assistance

The District 3 Office has compiled a “Stay in Business” guide with business practices, resources, and ideas to consider and explore during Shelter in Place.

The novel coronavirus (COVID-19) outbreak is creating a challenging business climate in San José and across the country. Please visit the City of San Jose’s Office of Economic Development’s information website for updates and useful resources applicable to employers, workers, and businesses, including upcoming webinars and recordings of past webinars.

Helpful links and resources:

Santa Clara County’s updated Shelter in Place Order has changed the types of “essential” businesses allowed to operate, and also requires posting of social-distancing plans at those businesses. 

Sample Social Distancing Protocol documents can be found here:

Small Business Loan Scams: Under the recently enacted CARES Act, small businesses and nonprofits can get up to a $10,000 advance on an Economic Injury Disaster Loan even if their previous application was declined or still pending. However, the Small Business Association warns that there are a number of scams circulating around this relief bill.

SBA Economic Injury Disaster Loans and Advances are Available

The Small Business Administration (SBA) has reopened its application portal for the Economic Injury Disaster Loan (EIDL), providing vital funding for businesses that may have missed the original application period. The application and more information is available on the SBA website. Businesses must apply soon as funding is only available on a first-come, first-served basis. Small businesses may also apply for an EIDL “Advance,” equal to $1,000 per employee of the business (up to a maximum of $10,000), which may not have to be paid back.

More information is available in a blog post from the City of San José Office of Economic Development. If your business is in San José and you have questions, email covid19sjbusiness@sanjoseca.gov.

Close


Employee Support

The County has published guidance for Essential Workers to reduce the risk of COVID-19, including best practices when travelling to and from work, when at work, and when returning home from work.

The links below are resources to support residents who may have been recently laid off, experienced a change to their hours and pay, or are self-employed and seeking resources to offset the impacts of COVID-19.  

Local Employment Opportunities (maintained by work2future) 

Unemployment Insurance Information 

Financial and Legal Assistance for Workers: People who have questions about safety net benefits, EDD eligibility and application, or other coronavirus-related resources can call the CAN hotline. The CAN hotline is free of charge and has assistance available in English, Español, or Tiếng Việt by calling 1-408-809-2124 and leaving a voicemail message. Your call will be returned within 24 hours.

The OLSE Attorney Staffed Advice Line at 1-866-870-7725 is available to workers seeking legal guidance for a potential violation of their rights in the workplace. This line is also available to businesses seeking compliance information. For more information go to SantaClaraCountyCAN.org or SCCFairWorkplace.org. Advice is available in English, Español, or Tiếng Việt, 中文, Tagalog, and Visayan.

Close


Health & Public Safety

The Santa Clara County Public Health COVID-19 Data Dashboard provides detailed information about cases and deaths from COVID-19 in Santa Clara County and is intended for informational purposes only. Please see the data dashboard here.

The California Department of Public Health website provides important guidance documents and news releases pertaining to COVID-19 and its impact to the entirety of the state.

To report social distancing violations, please call 311.

Resources for coping with stress during COVID-19:

  • 24/7 Santa Clara County Behavioral Health Services Call Center: (800) 744-0900
  • 24/7 Suicide and Crisis Hotline: (855) 278-4204
  • Crisis Text Line: Text RENEW to 741741

The shelter-in-place is meant to protect our health and safety, but we know for some, being at home is still a danger. If you are a victim or witness of domestic violence, call 911 immediately. The resources below are available to survivors of domestic violence.

Close


Transportation

All members of the public and personnel at Mineta San Jose International Airport (SJC) will be required to wear a face covering inside airport buildings. The new face covering requirement is in addition to the County’s existing protocols for social distancing and washing hands frequently. For exceptions to the face covering requirement and the latest SJC updates, click here.

To avoid requiring people touching shared surfaces, the Department of Transportation has made pedestrian signals “touch-free” in San Jose’s downtown core. Pedestrian buttons at over 100 intersections will be disabled, and the signal to cross the street will activate automatically on a scheduled cycle. The scheduled cycle will be in operation 24 hours a day, 7 days a week.

Lyft: Bay Wheels

Lyft has announced a program to offer free 30-day Bay Wheels memberships and waived ebike fees for healthcare workers during this crisis. Read their statement here.

To sign up, please click here for detailed instructions on how healthcare employers and workers can enroll.

Valley Transportation Authority (VTA)

All public transit personnel and riders are now required to wear face coverings while on a transit vehicle. That means anyone boarding VTA vehicles will have to comply by donning a face covering and continue to adhere to social distancing requirements to the greatest extent feasible. Bus and light rail operators will also be wearing face coverings while in their vehicles. For more details click here

All Light Rail Lines: Weekday service will be extended to start at 5 AM and end at 9 PM. Weekend service will be restored from 7 AM to 9 PM.

For route service changes, please visit VTA’s website for more information.

All in-person customer service has been suspended. All questions and concerns can be addressed by phone/email at (408) 321-2300 or customer.service@vta.org Monday through Saturday, 7:30 a.m. to 4 p.m. For more on what VTA is doing in response to COVID-19 click here.

CALTRAIN

Public transit services, such as Caltrain, are identified as essential under the order and will continue to operate, however, use of public transportation is limited to essential required travel only. 

Caltrain will operate on a reduced peak-hour schedule. Morning and afternoon peak hour service will no longer feature Baby Bullet Service. The updated weekday schedule is available online.

Limited Parking Compliance Activities Have Resumed

Parking and Traffic Control Officers (PTCOs) have begun conducting systematic vehicle patrols throughout San José. This is the first step in resuming parking compliance activities that were halted in March due to the COVID-19 crisis. PTCOs will identify non-operational vehicles and leave a warning for owners, notifying them that it is illegal to park non-operational vehicles on city streets. Towing of non-operational vehicles began Monday, June 15. This is the first phase of resuming parking compliance activities; the next phase, expected to begin later in June, will include identifying and issuing warnings for safety-related parking violations such as blocking curb ramps, bike lanes, sidewalks, and red curbs. Parking compliance activities are being phased in thoughtfully, addressing potential health and safety concerns while remaining sensitive to community’s economic concerns as well as public health order protocols.

Close


Children & Infants

A statewide online portal has been created to help essential workers find childcare. Visit mychildcare.ca.gov for information on licensed childcare providers that are currently open including location, health and safety details, ages of children served, capacity, and hours of care. Users can enter their address to find local options. 

The City of San José in partnership with a number of community-based organizations is providing free baby formula, diapers, and wipes to address the needs of families throughout the county. An appointment is required and you must request these items in advance. Supplies are limited. Click here to locate your nearest Family Resource Center and to schedule a pick-up date and time. The locations in District 3 are listed below: 

  • AACSA (304 N. 6th St., San Jose, CA 95112)
    • Distribution Hours: Mon – Th 10am – 2pm Friday 12-3pm
    • Pre-Registration Phone Line: 408-292-3157
  • Gardner Health Services (160 E Virginia St. Ste 280 San Jose, CA 95112)
    • Distribution Hours: Mon & Fri 11am – 2pm Wed 2pm – 5pm
    • Pre-Registration Phone Line: 408-893-1340

FÓRMULA PARA BEBÉS, PAÑALES Y TOALLITAS GRATIS

MIỄN PHÍ SỮA BỘT, TÃ, & KHĂN LAU

Close


Senior Citizens

Updated Senior Shopping Hours for grocery and convenience stores can be found here.

Meals on Wheels provides homebound adults 60 years and older with nutritious meals to their door. To learn more about available meal services, call 408-350-3200 and select option no. 4

Food Distribution Sites for Seniors, click links below to view flier:

Santa Clara County senior meal sites can be found in a map form here

The statewide “Stay Home. Save Lives. Check In.” campaign is aimed to help combat social isolation and food insecurity among Californians who are over the age of 65 – a community that is uniquely vulnerable to COVID-19.

In conjunction with this campaign, the statewide hotline — 833-544-2374 — has been created so that Californians have a one-stop shop to answer their questions and get assistance during this crisis. For example, this resource can be used by older Californians to access grocery and medication delivery.

Close


Food Assistance

Please refer to the following resources for food assistance:

Close


School-Provided Meals

San Jose Unified School District‘s Grab and Go Breakfast and Lunch Meal Program is open to ALL AGES, not just students. Adults, families, and community members in need of meals are encouraged to visit one of the sites below to grab a meal. Yellow SJUSD school buses will be visiting 33 different school sites Monday-Friday from 10:30-11:30 AM to distribute meals. Click here for site locations.

Franklin-McKinley School District is providing breakfast and lunch meals for students, 18 or younger, through May 1st. They will offer curbside pick-up at all schools between the hours of 11:00 AM-1:00 PM, Monday-Friday. Beginning March 30th, pick-up will be offered only at the locations listed here.

East Side Union High School District is providing free meals for all students and children 18 or younger, between 12:00-1:oo PM. Meals will be available for pick-up via drive-thru. Click here for pick-up locations.

For other school districts and sites outside District 3 providing meals please click here.

Food Distribution Resources for Youth, click links below to view flier:

Close


Education

The County of Santa Clara Public Health Department issued detailed guidance for school administrators to help them prepare to welcome students back to school campuses for the 2020-2021 school year, with protocols and policies in place to protect students and staff from COVID-19. The guidance provides detailed direction for schools on issues such as safe practices for in-class instruction, school arrival and departure, bus transportation, use of face coverings, handwashing, school cleaning, food service, extracurricular activities, and other topics.

The San José Public Library now offers curbside services Mondays through Saturdays from 1:00 p.m. to 6:00 p.m. at select locations. Learn more here.

Engineering4All a local nonprofit that encourages elementary schoolers at various schools in San Jose to explore engineering through brainstorming, designing, and building, has created a weekly online workshop series. Every Tuesday, a new workshop will be released to teach different engineering concepts and lead projects that can be done with objects found at home.

Students in participating San José school districts can easily access and use SJPL’s electronic and print resources freely using a San José Student Library Card. To learn more click here.

Schools and libraries may be temporarily closed during the COVID-19 response, but library resources are available online, 24/7, to help students complete their homework and to assist teachers and parents with preparing lessons and managing children’s education from home.

The Santa Clara County Office of Education (SCCOE) has launched a web portal of COVID-19 information and resources for teachers, parents, students, administrators and support staff. The sccoe.org/covid-19 portal features sections with a variety of resources including ideas for parents to keep children engaged at home. The portal’s student section features read-alouds, virtual field trips and websites that support learning in English language arts, math, history/social science, science, art, and world language.

Parents can also find flexible learning options for their preschool through 12th grade students, as well as information about how to access a 16-hour daily warmline with educational support in English, Spanish, Vietnamese, Mandarin, and Korean at (408) 453-6651 or WarmLineRemoteLearning@sccoe.org. The warmline can assist parents with teaching children about “social distancing” and proper hygiene as well as answer questions and address concerns regarding Individualized Educational Plans (IEPs).

Close


How You Can Support

Silicon Valley Strong is a comprehensive, regional effort that seeks volunteers to lend their support through food distribution efforts to reach the eld erly and medically vulnerable. If you know of volunteer groups that want to help, please contact Mollie Tobias mollie.tobias@sanjoseca.gov or 408-595-3483 for guidance.

To Request Volunteers: Silicon Valley Council of Non-Profits (SVCN)

SVCN is collecting the volunteer needs of the non-profits in the “Call To Action” section of their website linked here . Nonprofits should let SVCN know what their supply and volunteer needs are via their online form. SVCN then communicates those needs with the City and the Silicon Valley Strong team contacts registered volunteers to respond.

The County has ordered all entities and individuals with large inventories of personal protective equipment (PPE) and ventilators to submit a one-time inventory survey .

If you have an old or non-working ventilator you want to turn over, or if you would like more information, please call 1-408-885-5299. You can also email the VMC Foundation at VMCFOUNDATION@hhs.sccgov.org .

Donations: Funds & In-Kind

The Santa Clara County Public Health Department has created a resource page with links to organizations addressing local needs:

  • The VMC Foundation is collecting physical and monetary donations for medical supplies.
  • The Silicon Valley Community Foundation is collecting cash donations to provide relief for residents, small businesses, and nonprofits. 
  • The Santa Clara County Office of Supportive Housing is accepting housing related donations for those that may be homeless or in need of housing due to COVID-19. Please email housing@eoc.sccgov.org for more information.

There is a high need of new medical protective supplies including: masks, gloves, and wipes. For a complete list of the supplies needed click here .

Corporations interested in providing medical supplies and other material assistance during this emergency are encouraged to contact the Business Operations Center to evaluate and route larger donations. They can be reached at sccboc@gmail.com .

For those who cannot donate financially, food and blood donations are still urgently needed through Second Harvest of Silicon Valley and the Red Cross , respectively. Donations of non-medical supplies, blankets, personal hygiene, diapers, infant formula, food, clothing and other goods should be given to the local community organization of one’s choice.

Nonprofit Spotlights:

Martha’s Kitchen is now preparing 1000 extra meals more PER DAY than the 1800 meals per day they typically prepare. All of this is done free of charge to carry out their mission: “feed the hungry with dignity, no questions asked, no judgment made.” If you can support Martha’s Kitchen please consider making a donation here or learn how you can volunteer here .

Opening Doors is now accepting volunteers to assist with their temporary outdoor meal program. Only 1 hour of service is required. Click here to sign up to volunteer. Opening Doors is currently accepting donations of masks, water, juice, hand sanitizer, lysol, vinyl gloves, sanitizing wipes, paper towels. To coordinate a supply donation drop-off or to make a financial donation email info@od2020.com or call 408-401-1090.

Close


Virtual Activities and Events

Silicon Valley Shakespeare has launched Shakespeare Saturdays providing special digital events every Saturday night! To learn more about this Saturday’s event click here.

Opera San José is streaming a performance of Mozart’s  Idomeneo  from 2011 that gives viewers a chance to see the work of the late legendary San Jose Symphony conductor George Cleve and dancers from Ballet San Jose. The opera will be available for free streaming through May 18  here.

San José Parks, Recreation and Neighborhood Services has created a Virtual Recreation Center of virtual pilot classes, including exercise videos, meditation routines, as well as resources and learning materials from PRNS facilities, including Happy Hollow Park & Zoo, community centers, 360 degree park views, and more. 

San Jose Jazz ‘s series ” Live From Home ” brings you live-streamed mini-concerts by regional and national artists. These intimate 30-minute sessions include time for Q&A, and artists have been treating attendees to new music. The livelihoods of many of these artists have been hit very hard by cancellations of concerts and tours, and each session includes the opportunity for you to support them directly online. 

Artists present these live-streamed concerts on  Facebook Live  and on  YouTube . To see the schedule for upcoming concerts click here .

New Ballet has set up an online community of classes for all ages and stages! There is a variety of class levels for all, as well as free classes and exclusive classes. New Ballet is also excited to announce upcoming exclusive content for registered participants including Ballet Story Time and Must See Movie suggestions. An online schedule of classes is available here .

MACLA (Movimiento de Arte y Cultura Latino Americana) is proud to present Stories from La Sala, a series of online videos, performances, artist talks, and so much more, delivered to you daily from their amazing network of local contemporary Latinx artists and creatives. Below is a schedule of their weekly events and programming:

Downtown gyms are offering virtual fitness classes, workout videos, and gift cards. Please check individual gym websites and social media for hours, pricing, and information about services

Close